Truesounds Ltd.

Terms & Conditions of Hire

All equipment & services are supplied on the following terms.

Ownership of Equipment

All equipment hired by Truesounds Ltd remains the sole property of Truesounds Ltd,  or any company from which a sub-hire may have been effected. The Hirer must not in any way dispose of the equipment by way of sale, lease, lease hire, loan or pledge the equipment by way of mortgage, security or any other means to any third party.

The hirer is responsible for returning the equipment in good working condition at the end of the hire period or shall be liable to pay Truesounds Ltd the cost of replacement of the same or equivalent new equipment.

No equipment may be taken outside the mainland of England and Wales, without the consent of Truesounds Ltd

Return of Equipment

Equipment must be returned by hirer on or before the agreed time unless an extension of hire period has been requested and granted or Truesounds Ltd have agreed to collect or receive the equipment at a later time.

Late returned equipment will be subject to our Daily Hire Fee for each day or part day until returned to Truesounds Ltd or a payment for the full replacement cost has been made. Should Truesounds Ltd have to travel to any location to recover the equipment the cost of such recovery will be chargeable at our normal rates, plus mileage, subject to a minimum charge of £50.00.

Responsibility for Equipment

The Hirer will be responsible for the equipment during the hire period, for damage, loss and Third Party Claims arising out of use of equipment. Any loss or damage must be reported to Truesounds Ltd immediately. In the case of loss or theft the facts should also be reported to your nearest Police Station. Hirers are advised to ensure that they have adequate Insurance Cover for Equipment and for Third Party Claims. Truesounds Ltd reserves the right to charge a deposit on any equipment hired, this deposit will be refunded on return of the equipment in good order.

Consumables and Equipment Supplies

When consumables (e.g. Batteries, Gaffer Tape, Cable Ties, Recording Tapes / Disks etc) are used in connection with a hire these will be chargeable at normal retail prices.

PAYMENT TERMS

For all account customers, payment of the full invoice value is due within 28 days of the date of invoice.

All cash customers are required to pay the full amount of the hire cost on commencement of the hire.

Late Payment

In the event that payment of any invoice is not received by Truesounds Ltd by the due date, then Truesounds Ltd may at their discretion, collect the equipment, add interest at the rate of 2.5 % per day on the value of all charges on the invoice, make charges for letters, faxes, phones calls, travel cost and time etc made to attempt recovery / payment and also place the overdue account with their credit managers, for appropriate action, whose debt recovery charges shall be added to the hire charge and payable by the hirer. A minimum charge of £10.00 may be made for any late payment.

Cancellation

Cancellation Hire Fees may be charged at the following rates: -

14 – 7 days prior to commencement – 50% of quoted hire fee

7 – 3 days prior to commencement – 50% of quoted hire fee plus 50% of quoted engineering services fees

Less than 48 hours before 08.00hrs of day of commencement 100% of all fees due except mileage costs and unexpended consumable costs.

Use of Equipment for Defamatory Messages or to Incite Racial or other Prejudices or Blasphemy or Criminal Activity or Terrorist Activity

Truesounds Ltd expressly forbids the use of equipment by any person or group of persons who use or are likely to use the equipment to promote any idea, which does or might promote racial, religious, gender or sexual discrimination either in this Country or Overseas against any individual or group of individuals. Or the use of blasphemous or profane language by any speaker or group of speakers using the equipment. Or the promotion of or incitement to any Criminal Activity or Terrorist Activity.

In the event of any such use, in the opinion of a Director or employee of Truesounds Ltd reserves the right to immediately silence such a speaker, switch off, disable and remove the equipment so that no further statements of such a nature can be made using our equipment.

In the event of such silencing, disabling or removal the Hirer, even if not personally making the statements, shall be liable for the full Hire Fees as if the equipment had been in use for the full hire period time. The decision taken by the Truesounds Ltd Director or Employee at the time of the speech will be considered sufficient and final in all circumstances.

will permit the use of the equipment by legitimate Political Parties and Campaigning Groups for election addresses etc. However, we may restrict such use to Parties / Issues which would be supported by the Directors

Copyrights / Performing Rights etc

Truesounds Ltd is not responsible for the seeking or paying of any Copyright or Performing Rights for any music, play, poem or other material played or performed using any of our equipment.

Hirers and organisers of events are strongly advised to check their usage of any material with the Performing Rights Society, Mechanical Copyright Protection Society, individual copyright holder’s etc before proceeding with their event.

Other Licences

The Hirer shall be responsible for the seeking and paying of any Licence required by Local Authorities etc for the event at which the equipment is used. This shall include the cost of any licence or inspection relating directly to the use of the equipment supplied by Truesounds Ltd.

Note: In respect of Licences for 2 way radios Truesounds Ltd will arrange these on behalf of the Hirer and include them as part of the hire cost.

Equipment Failure

Whilst every care is taken in the maintenance of equipment, no guarantee is given that failure will not occur. In the event of a failure the liability of Truesounds Ltd is limited to the cancellation of all or part of the hire fee according to the circumstances at our discretion. The hirer is responsible for informing Truesounds Ltd of any problems with the equipment at the time of the problem, thus giving Truesounds Ltd the opportunity to rectify the problem. Claims of equipment failure after the event will not be entertained.

No liability can be accepted for failure due to misuse by the Hirer or due to any damage to equipment whilst on hire from what ever cause.

No liability can be accepted for any consequential loss incurred by the Hirer.

Emergency Call Out

Where Hirer requests that Truesounds Ltd attend the site due to apparent equipment failure, the Hirer will be liable to a charge for the call out, if no fault is found with the equipment.

Non-Delivery

Every reasonable effort will be made to supply equipment and services requested but Truesounds Ltd cannot be held responsible for: -

Late or non-delivery of equipment obtained from outside sources

Late arrival due to transport breakdown, traffic and weather conditions

Cancellations due to industrial action, fire, flood, theft, etc

Delays caused by non-return of equipment from a previous hire.

Customer information

It is the hirer’s responsibility to provide Truesounds Ltd with their name address and contact phone number for security and accounting purposes. Truesounds Ltd may also require information about the location of the use of the equipment and the nature of the event that it is being used for. Failure to provide this information may result in the refusal of the hire.

All customers hiring equipment and or services from Truesounds Ltd will be asked to sign a delivery note, in doing so the are accepting the terms and conditions as listed above.